Returns
90-Day Refund Policy: Not satisfied? You have 90 days to request a full refund.
Keep the Product: No need to send it back—it's yours to keep.
You can write to us at the following email: office@vomeroitaly.com or contact your dedicated consultant via chat.
How can I get my refund?
Getting a refund has never been easier.
You just need to write to our customer support at the following email: office@vomeroitaly.com or you can write to your dedicated consultant in chat.
If I pay with a Gift Card, will I receive a refund back onto my gift card?
Yes, you will be refunded back to the original Gift Card. Your Gift Card will be refunded first before any other payment method used. If you have paid with separate Gift Cards, the refunded amount will be split across the cards, and will not exceed the original value you paid on each Gift Card.
I no longer have my Gift Card. How will I receive my refund?
If you no longer have your Gift Card, please contact our Costumer Service team for further assistance. Please have your order number available when you get in touch.
What should I do if I have received a faulty or damaged item?
If you believe that you have received a faulty or damaged item, please contact our Customer Service team with your order number, images of the item, and any other details you deem may be relevant.
Once we have received your query, our Customer Service team will be able to further assist you.
What should I do if I have received the wrong item?
If you believe you have received the wrong item in your order, please contact our Customer Service team so we can resolve the issue. We kindly as you to provide as much information as possible upon contact.
