Returns
If you change your mind about your order or purchase, you have 60 days from the day of delivery to return your order, using our free returns service. To arrange your return, you can write to us at the following email: vomeroffice@gmail.com or contact your dedicated consultant via chat.
PRODUCTS THAT ARE PERSONALISED, BESPOKE, ALTERED OR OTHERWISE MADE TO YOUR SPECIFICATION CANNOT BE RETURNED.
To address this issue, you can purchase the '1-year covered' warranty, which will cover you for one year, even for personalized and specifically modified products.
For any specific request you can write to us at the following email: veniqueoffice@gmail.com or contact your dedicated consultant via chat.
What items are non-returnable?
The following products cannot be returned:
Products that are personalised, bespoke, altered or otherwise made to your specification.
Collars, leashes, harnesses, and any product that is customized and made according to the specific instructions of the customer, and therefore not resaleable.
How can I return my order?
Returning your order has never been easier.
You just need to write to our customer support at the following email: veniqueoffice@gmail.com or you can write to your dedicated consultant in chat.
If I pay with a Gift Card, will I receive a refund back onto my gift card?
Yes, you will be refunded back to the original Gift Card. Your Gift Card will be refunded first before any other payment method used. If you have paid with separate Gift Cards, the refunded amount will be split across the cards, and will not exceed the original value you paid on each Gift Card.
I no longer have my Gift Card. How will I receive my refund?
If you no longer have your Gift Card, please contact our Costumer Service team for further assistance. Please have your order number available when you get in touch.
Can I exchange my purchase for something else?
While we do not offer exchanges for online orders, you can easily return unwanted items to us for a full refund. For more information., please contact our Costumer Service.
What should I do if I have received a faulty or damaged item?
If you believe that you have received a faulty or damaged item, please contact our Customer Service team with your order number, images of the item, and any other details you deem may be relevant.
Once we have received your query, our Customer Service team will be able to further assist you.
What should I do if I have received the wrong item?
If you believe you have received the wrong item in your order, please contact our Customer Service team so we can resolve the issue. We kindly as you to provide as much information as possible upon contact.
